House Cleaning Services by The Cleaning Authority – Medina in Medina, Ohio

Rick always calls us the day before our cleaning day to let us know the approximate time of arrival. The two young ladies who clean our house are professional and very pleasant. They do a thorough job of cleaning.

The women that clean are skilled, dependable and kind. The owner, Rick, is impossible to work with see earlier reviews to this regard from other customers. He claims to invite feedback given that he offers the 100 satisfaction guarantee. I used the service for four months before asking to re-visit the expectations outlined in our contract, especially per the rotation areas'. Rick was unable to hear suggestions for improvement & said he would need to end the contract bc they were obviously so far off-base”. I reiterated that I wasn't wholly dissatisfied but that there were areas we needed to address if I was to keep paying the very high cost of this service. Maybe Rick can be replaced and then “the ladies” won't be out of work.

This occurred awhile ago but it still bothers us. My mother had to temporarily stop services because they had to travel out of state unexpectedly to take care of her brother in law. She canceled 1 week prior to the scheduled cleaning. She was so upset by how the owner treated her over the phone, practically yelling how the schedule is already made, leave a key, where's he going to put his girls now and then actually hung up!! They ended up being out of state for almost 2 months and she changed cleaning services when she came back just because of him!