House Cleaning Services by Familee Cleaners & Tailors in Vernon, Connecticut

HORRIBLE experience. I had a dress hemmed, the shoulder strap taken up about 2inches and cleaned. She never told me a price I went to pick up the dress and was told it was 93.50 + tax. I said that's way more than I paid for the dress. Her response was “I know”. I said well if you knew that why wouldn't you tell me the cost or call me and acknowledge you were going to charge me 100 for the alterations? Her response was “I usually tell people or they know from other locations”. My ticket clearly shows she never told me a charge and she never called me. If I were thinking straight I would have left the dress and ordered another and I would've come out cheaper than paying her charge. I returned a Designer Dress I found on sale because I didn't want to spend over 100 dress was 150 and still ended up paying that due to alterations. I will NEVER visit this location again.

Jenna was very kind and accommodating on the phone. She was even better in person when I dropped off a dress for hemming. She did the work herself and it turned out perfect! Swiss Cleaners would have taken 5 times longer. I'd use Jenna again definitely.

Always friendly and willing to accommodate my schedule. Wouldn't go anywhere else!