House Cleaning Services by MaidPro Miami in Miami, Florida

I found MaidPro to be an unreliable company which ignored customer service. Sometimes they provide a good cleaning, sometimes not acceptable. Another problem with this provider is no responsibility for timing. The company can start performing later than an hour ever after strictly agreeing and confirmed the start and the end time of cleaning. I had several times the unacceptable quality of cleaning. Before contacting the company, I was hoping it would be settled or fixed somehow, but only received the answer that they will let the cleaner supervisor know. Last deep cleaning, which was essential to me as I expected my guests to arrive, many bathroom cabinets were not even wiped off. The surfaces were dirty with hair, dust, stains from used toiletries. You can imagine how disgusting it is upon arriving and unpacking. The company's owner was immediately notified with a photo report, and he never responded. Is this customer satisfaction policy?

Carlos and his team are fantastic. He is incredibly responsive regarding bookings and very client-oriented. Berkis has been my regular PRO for several months and does a phenomenal job each and every time. She is extremely thorough, efficient, mindful of special requirements, takes great care in her work, and is always incredibly pleasant. I would strongly recommend them to anyone.