House Cleaning Services by Sears Carpet Cleaning & Air Duct Cleaning in Buffalo Grove, Illinois

If i didn't have to give them one star i would have gave them zero stars. I made an appointment on december 11th to have them come out and clean a sofa and chair i was told that they would be here on friday 13th of december between 1 and 3 p.m. . I took the afternoon off of work to ensure that i was here when they arrived. Around 2:45 i called to see if they were in route and i was told that i didn't have an appointment. the girl on the phone offered to make me an appointment however i is i explained to her i already made an appointment on the 11th at 11 in the morning and they should be here and i asked them what they were going to do to make this situation right. She told me that she could make me an appointment. I asked to speak to a manager and was told that there wasn't one in the office at that time he had just left for the day, how convenient. She told me that she would call the manager and have him return my call after 2 hours there was no call back. I called them back it spoke to somebody different and explain my situation. are you going to ask to speak to a manager and she told me that she would have a manager call me back and she took my phone number, never got a call back. So i call back again and as soon as they answer the phone they hung up on me and they wouldn't pick up the call when i call back immediately afterwards it's like they're ignoring my phone call. Absolutely unbelievable what a low level horrible customer service experience absolutely unacceptable. I've been using sears carpet cleaning for years and have never had an issue in the past and certainly was never treated like this by sears nor any other vendor. i know it doesn't matter to sears because they're barely treading water to keep their head from going under but i absolutely would never use them again if they were for free. Useless, incompetent, an unprofessional. Avoid these clowns at all cost.

The carpet cleaning and deodorizing was phenomenal...they were quick, professional and honest. This was the best choice I ever made for carpet cleaning and I will make sure to have them back when needed and let everyone know how pleased I am with the cleaning!!!!!! Thank you Sears!