House Cleaning Services by Merit Cleaners in Deerfield, Illinois

Picked up order and was handed destroyed shirt with chemical burns and was told it was swet stains. Owner knew that she was responsible but would damage a customer relationship to save an insurance claim. Avoid, many better options.

I have used this cleaners for two years. They are the best cleaners I have ever used. Not once have they made a mistake. My husband is very particular about how his clothes look. Everything comes back perfect. It's true I sometimes have trouble understanding the woman's English, but she has always understood me. I ask her to shorten blue jeans one inch and reattach the hem, they are exactly as I expect the first time. I've been to other cleaners that destroy buttons on dress shirts with no apologies. Not here. I appreciate that they recently retooled their entire plant which is right on site to use environmentally responsible processes. I don't feel I've given up anything in the way of service or quality to be environmentally responsible and not bring extra toxins into my home. They've won a loyal customer in me.

They lose things and then use the lack of English as an excuse to not take responsibility. They offered me some other person's clothes to try to make me happy. Double dishonest. Never going again.