House Cleaning Services by STAR Cleaners in Frankfort, Illinois

In by 9am out by 4pm....they're so fast you have time to stop and get some sweet corn from the farm stand right down Volmer

Recently, I sent a layered 2 piece sweater to this cleaners and once I took it home, I noticed the 2nd piece that went under the sweater was missing. I called the cleaners to tell them what happened and was referred to a manager by the name of “Na”. I immediately felt Na resisting my claim as she not once apologized then told me that they didn't have anything laying around that looked like the 2nd piece of the sweater that I described. I took the sweater in and she pretty much accused me of lying. She claims that the sweater was checked in as 1 garment so there couldn't have been a 2nd piece. I then showed here were the two strings were severed that held the second piece of the sweater and she still claimed that I was not being truthful. In addition, there were two ties at the end of the sleeves of the sweater that was tied way too tight that I definitely would have ironed the wrinkles out before wearing. So I left out angrily then cane back to at least demand the cost of the cleaners which she gave. I told her that I was going on social media to report this incident and she said, “go ahead that's fine!” My family, friends and I will NEVER EVER go to this cleaners again!

This is the worst dry cleaning service i have ever used. My beautiful dress was completely damaged and yet they made me pay for service. The office Manager care less and her service was horrible . If you want your fabrics not to be damage look for another dry cleaning service. No apology was rendered or a refund made. Bad experience and i will definitely help spread this bad experience to save my neighborhood.