House Cleaning Services by Lansing Cleaners in Lansing, Illinois

The people there are so warm and welcoming love going there. The pricing is also very reasonable. Highly recommend

Stay away! I brought in four curtain panels to be hemmed. I got them back about a weak later and all four panels were different lengths AND each panel was crooked! I called and spoke to several staff members and finally got a manager on the phone. The manager agreed to do a redo and said the owner would personally oversee the project and ensure they were hemmed according to the original specifications. Ten days later I picked up the order and they look almost exactly the same as the last time! I called and asked to speak to the owner and was told she was not available, so I left a message stating I was very unhappy and for her to please call me the next day. Unsurprisingly the next day I did not get a call from her so I called them back in the mid-afternoon and was finally able to speak with her. When I complained to her that she had not called me back, she told me I had no right to make demands of her time. When I informed her as to the condition of the drapes, she lied and insisted that they were less than an inch off. This is completely untrue as you can see from the pictures. She went on to insist that curtains are always different lengths and that it was normal. She offered to refund HALF of the cost of the alteration. My curtains are ruined and unusable and she wants to reimburse HALF of the cost of alterations?! I did get heated with her and told her she had no integrity and her business practices are unethical. She just kept referring to the release that we signed and basically told me to put up my busted drapes and get over it. I am disgusted and truly hope this review helps other people avoid ruining their belonging by going to this business for service.

Lansing Cleaners is so petty! This morning I arrived to pick-up my clothes and tried to use the 10 off coupon. The older White lady said that I couldn't use the coupon for this order. I said It's 10 off either way, right? She stayed firm on her no. I then asked to speak with her manager. Here comes a heavyset Latino woman telling me she could let me redeem the coupon but if she does it for me she'll have to do it for everyone. Still what's the problem?? Note: I spend almost 40 a week at this cleaners. Nevertheless, I won't be coming back anymore! The only bright spot is the young lady with the dark hair. She always nice and professional. The older white lady needs to go! She has a racist vibe to her. I advise future customer to look elsewhere for cleaning. To Owners: Your employees should Always go above and beyond for customers.