House Cleaning Services by CD One Price Cleaners in Libertyville, Illinois

I cannot be adamant enough that this business has no appreciation for its customers. I was able to shrug off the times items were returned to be with the original stains because generally it was caught and at least I was credited. I started going to this cleaner almost immediately after they opened. The several price increases were not an issue to me. The cheap hangers they use were not an issue. I was generally pleased which is why they were my exclusive cleaners for years but for my wife's fancy dresses. I received an email from them offering a discount with20 in cleaning. I seldom if ever used a coupon there. I got to the shop after work on the last day of the offer. My email somehow wasn't opening up. The person writing me could clearly discern I had the offer and could see on my history it was not used. He refused to give me a break despite my telling them about the hundreds of times I went in. I asked to speak to the manager and that is where they really lost me. A ruder, worse person I could not imagine. She pointed to a person at the next counter holding a paper version of the offer and announced 'He has a coupon. He is a REAL customer!" Pardon me if i believe a real customer is one who's frequented an establishment hundreds of times without the benefit of coupons and offers 99 of the time. Talk about people having no loyalty to a customer. I will take my hundreds of dollars a year in cleaning business to Skyline. For the extra couple bucks a week at least I can hope to be treated like a "Real" customer. And please, spare me the canned corporate response to try and show people you care. Your manager had that chance and not only refused to do so but refused in a manner that makes me BEG people to not give this place business.

I like the speed, price and the employees are great. What I don't like is that the cleaning and pressing is not the same quality I get from a neighborhood dry cleaner. I realize that this is a volume service with a much lower retail price per unit, though. So, when I have a piece that needs more TLC, I take it to the independent dry cleaner. CD One is good for the everyday stuff.