House Cleaning Services by Merry Maids of Villa Park in Villa Park, Illinois

I have had Merry Maids for more than a year now. The staff is excellent and each person has a particular skill that they use to keep my home in tip top shape. They always honor my little requests and remember my cleaning preferences. They really have a great team and I appreciate the work they do for me.

The cleaning service that was recieved was supposed to be a deep clean service and the service I received was a basic cleaning. I could tell that it was basic because there were still so many items that dust, including the fan blades, baseboards, kitchen cabinets, and yes the list can go on I am afraid. Our house isn't very big, and we were charged 300 for 2 maids. One of the previous reviews is correct, the pricing per maid is 50 an hour and isn't explained up front. After multiple attempts to contact the manager several times that day, he finally calls me back to advise me that he would refund me partial of the payment. He agreed that he felt the time spent on our house for a deep clean was too short. I still have not recieved partial refund. All I was truly looking for was John to make it right, possibly have a different crew come out to reclean. Obviously that did not happen. All John kept telling me is that his customers love their work and he doesn't have to ask for good ratings. I find it funny because soon as the maids left I recieved several request for my feedback on the service. I am not sure how that matters when this customer feels ripped off and treated like their not a valued customer, especially when I am a first time customer. I will ensure to advise friends and family that this company and location does not care about the level of service they provide their customers nor the customers themselves. Try at your own risk.

I love how they get my wood floors so clean!!