House Cleaning Services by Chem-Dry of Wichita in Bel Aire, Kansas

I scheduled my service about a month in advance. I was given a confirmation email the morning before. That evening about 8 PM I received a text asking me if i could move my 830 AM appointment tomorrow to 10AM. Unfortunately I could not. I was then texted again at 7 AM saying they couldn't find a technician to do my service and would have to cancel me. They wanted to give me a 30 discount and reschedule me, which I said fine. I was never contacted to reschedule.

They failed to have all functioning equipment - had to do the job "by hand". The operator stated that as long as he had been on the job the in-truck equipment did not work. He said the owner knows but has chosen to not fix it. The result was only just adequate. Then, the 25 off advertised in their direct mailer & verified by telephone when the appointment was made did not apply when payment time came. I was informed the off did not include their minimum 120 charge. I have used & been happy in the past when their equipment functioned. Staff was ok but in a bad situation. I will never use again.

I only use them! Fast drying, great service, professional and good work, every single time!