House Cleaning Services by Quality Heating & Cooling in Hopkinsville, Kentucky

Called these guys to replace a fan motor after a bolt sheared off and the fan came loose. The labor was much cheaper than the company who installed the unit. The technician was very friendly and helpful. He advised that they potentially overtightened the bolts at the factory when the unit was assembled. So I decided to call the Carrier distributor to see if I could get the labor refunded because the technician said there was no reason for a one year old unit to do something like this under normal wear and tear. Well Carrier refuses to talk to me because a provider has to call and report a potential factory defect to Carrier's technical support line. When I called the office to ask if they could call it in for me to get my claim opened, the lady said they won't get involved with a "customer dispute with the manufacturer" so there's no way for me to even open a claim to potentially get reimbursed from Carrier for the labor costs. Great value. Great technicians. Super fast service. Just don't go with them if you think something was faulty with your unit because they will make sure you don't even get a chance to be reimbursed from the manufacturer of the unit.

My AC has acted up the entire 10 years ive lived here. My landlord finally called quality and they had my ac working great! For about a month....now it's doing the exact same thing all over again. I still rate them 4 stars, only because it takes so long to get someone out. And I wish I could call on a Sunday when its 80 on my house

Great company. Very professional and reasonably priced. They did an excellent job installing my new Hvac unit and installing my moisture barrier.