House Cleaning Services by Semones Heating & Air Conditioning in Versailles, Kentucky

Our furnace sropped working on the weekend and they came out and found our the problem quickly. They were very professional and promptly installed the part s. They are the only we use.

Outside AC unit was frozen and not heating our home. Semones said they would arrive same day and later as promised they called ahead to let me know Brandon was on his way. Upon arrival he performed some checks and started defrosting the unit. After additional checks he replaced an inexpensive part, completed the repair, verified the unit was running properly and filled out a service order/bill. The charge was very reasonable. Great work and Thank you for the repair.

We have used them before and they were okay, but this past experience was ridiculous. Called and asked them to come out when our air conditioning went out during late May. Downstairs unit didn't seem to be working, but upstairs appeared to be. So was told it would be a week before they could come out. Okay, it's late Spring/Summer, I get that they are busy. Wanting to support a local business I said fine, we can wait a week. They call a week later on Mon. stating they have a tech who can be out in 10 min. They're "working us in." after waiting a week??? I work in Frankfort so was not home and could not be home in 10 min. My husband works nights and was sleeping. Little chance I would be able to call and get him up. I explained all this and asked if they could give us a time later in the day or later this week so we could arrange for one of us to be there to wait for the tech. I was told if they did that it would be another week!!! Are you serious, after we already waited a week? When I first called, I was told we were being put on the schedule. Apparently not. What are we supposed to do, just put our lives on hold and take off work just in case they can show up. Extremely poor customer service! And you are liars as well based on your response below. I was absolutely told NONE of those things. Someone is trying to CTA because that simply did not happen. I was told you would be out the beginning of the week. I was asked when was the best time to reach me. That was it! I assumed any professional service would call well ahead of when they would come out. I called Bryant in Lexington and they gave me a time span of 12-3 for THIS afternoon, not two weeks from now. THAT'S professionalism.