House Cleaning Services by American Rug Laundry in Minneapolis, Minnesota

We brought an oriental rug in to be cleaned. We got an email that it was ready for pickup some days longer than promised. We went to pick it up and it wasn't in the shop. Brian said it was still at the factory because they accidentally applied dye to the fringe and he wanted to remove it; he offered to deliver it for free. Called a few weeks later and said the fringe is now bleached in places and do we want to see it and decide what to do. We decided to let him try natural dyes and to blend it to a neutral color. When it was ready, we opted to look at it in the shop to determine what to do. It looks really nice and the rug itself has a nice vibrancy from the cleaning. Brian apologized at every step and discussed with us what we could try and what we could expect. We really appreciate his diligence and ability to return a beautiful, clean rug.

Let me be the first to admit that I know next to nothing about rugs. I was sent on a mission so I dropped some rugs off and I picked them up later but my other half seemed pleased with the results so I would say they did well. It also seems that they are the go to place in the twin cities for getting your rugs done. Personally, I just like the super old school vibe of the place and all of the folks that we interacted with were nice and knowledgeable.

I've had six oriental rugs cleaned here over the past couple of years. They have done an excellent job of describing the process and have cleaned my rugs in an exceptionally timely manner. As a small business owner I appreciate that I only lose the rugs for about a week before I can get them back into my shop. They are an integral part of the shop's atmosphere.

We brought an oriental rug in to be cleaned. We got an email that it was ready for pickup some days longer than promised. We went to pick it up and it wasn't in the shop. Brian said it was still at the factory because they accidentally applied dye to the fringe and he wanted to remove it; he offered to deliver it for free. Called a few weeks later and said the fringe is now bleached in places and do we want to see it and decide what to do. We decided to let him try natural dyes and to blend it to a neutral color. When it was ready, we opted to look at it in the shop to determine what to do. It looks really nice and the rug itself has a nice vibrancy from the cleaning. Brian apologized at every step and discussed with us what we could try and what we could expect. We really appreciate his diligence and ability to return a beautiful, clean rug.

Let me be the first to admit that I know next to nothing about rugs. I was sent on a mission so I dropped some rugs off and I picked them up later but my other half seemed pleased with the results so I would say they did well. It also seems that they are the go to place in the twin cities for getting your rugs done. Personally, I just like the super old school vibe of the place and all of the folks that we interacted with were nice and knowledgeable.

I've had six oriental rugs cleaned here over the past couple of years. They have done an excellent job of describing the process and have cleaned my rugs in an exceptionally timely manner. As a small business owner I appreciate that I only lose the rugs for about a week before I can get them back into my shop. They are an integral part of the shop's atmosphere.