House Cleaning Services by The Maids in Omaha, Nebraska

I am or I guess at this point I was a long term 14 year customer of the Maids. When I first became a customer, the original owner and staff were great to deal with and did a very nice and thorough job. The original owner passed on the business to his family and things have sadly not stayed the same. Very recently, the current owner left a message on my home voicemail stating that he hadn't raised my rates in a long time and because of this he needed to speak to me about it. I was more than willing to discuss this with him when I got his voice mail a couple of days later when I returned from a job. I travel for my work and they should have my cell phone number, which they never called. His message was just 2 days prior to my next scheduled cleaning. They came every 3 weeks. As soon as I got back into town I tried repeatedly on the day of my scheduled cleaning to reach the owner, who wouldn't return my calls. I then learned from his office manager he had removed me from the cleaning schedule until he had a chance to speak to me, which he never indicated he was going to do. I feel this is an unprofessional and reprehensible way to treat a long time loyal customer. Sadly, I feel now I have been given no choice but to find another house cleaning service since the owner of the Maids no longer wants or values my loyalty nor my business. The three stars indicate that overall I was happy with the cleaning service, but very unhappy with the way I was dealt with by the owner.

Service was excellent, convenient and totally hassle free

Nice company that has cleaning maids to clean your home or certain rooms in your home in many different parts all over the USA & a few provinces in Canada.

Quite a let down. I called last minute maybe that was my problem? to schedule a clean after my last renter left the property. The Maids were able to get out within a couple days, and promised to give 30 minutes notice. I left explicit instructions with the owner to clean thoroughly and be sure to get the corners and easy to miss spots - it's an older home that needs extra attention. The first issue - they did not provide any notice and instead called and said "We're here," making it difficult to let them in right away. They cleaned and left. Upon inspecting the property, the windows and doors were left untouched, the baseboards were not cleaned, corners were not swept clean and we were not satisfied whatsoever. I called and left a message with the receptionist - who promised the owner would call me back and make things right. I have yet to receive a call back from the owner, and do not recommend anyone work with this shady company. For 150/hr, I was expecting much more. Look elsewhere for your cleaning needs!

Great service. Returning customer after moving away.