House Cleaning Services by Bil-Mar Cleaners in Cleveland, Ohio

This family owned dry cleaners has the best customer service in the area. They are extremely nice people and always do an excellent job. I've been to several other dry cleaners in the area and this location is the best. I had a job interview the same day and I needed my suit cleaned because I accidentally spilt coffee on my jacket. They cleaned it same day and reassured me that it will be done before 4pm. They called at 2pm and it was in prestige condition. They care about their customers!

I brought in 2 jackets to get cleaned. One of them had perfume stuck in it with lint on it. I spent over 18 to get them both cleaned, and when I got them back 4 or 5 days later, they didn't look like they were cleaned at all. In fact, the one jacket still smelled like perfume, and had little lint and pieces of feather on it. Maybe it's just me, but when I take something to a dry cleaner, I get my clothing back smelling clean and fresh, wrinkle-free, and no lint on it. I asked about them re-cleaning it, and the Asian woman just kept saying they cleaned it. She did not offer to re-clean it or anything even when she could clearly see I was upset. NOTHING. So that was 18 completely wasted. I will never take anything to this place again, and neither should you. Customer service = horrible. Service = horrible.