House Cleaning Services by Merry Maids of Columbus in Columbus, Ohio

Merry Maids was hired to clean a home that had been under construction and needed a move in clean. Requests for cleaning included: Cabinet clean out, Wipe down wood work, window cleaning, bathroom cleaning and any other general cleaning needing done. Only thing left out was the flooring and Master bath if not accessible. First set of maids arrive, they spend 2 hrs doing nothing. I saw them wipe a bit of woodwork down but nothing else. Then they said they were complete and walked off. I took pictures to prove they did not do their job at all. Based on this, I called the company right away to fix this. Jill sent a new maid out on Saturday. The house was empty with the exception of walk thru's, but no contractors or furniture. We walked what needed to be done and what the previous maids did not complete. I gave her direction and she started. I watched her do the windows in my 2 front rooms and some woodwork. She went upstairs for about 10 min so she did 3 bedrooms and 2 full baths in 10 min???? I think not and then came back down to the kitchen to start on the cabinets. There was sticky lining residue in them, however It was never reiterated to me that this is not something they handle. After doing 4 cabinets out of my 11 she pulled me a side and stated that she spoke with her boss Jill and is not to continue with the lining. This would be an additional charge and they would need to reschedule this cleaning at a different time. Her boss Jill had given her direction to finish up her expected cleaning minus the cabinets and then be done. Ok, no problem. However, she just wiped down the outside of the cabinets and left. Never finished any woodwork, windows, bathroom or general cleaning. I saw her clean a total of 5 windows out of my 15. I do have pictures to document all of this as well as time stamps from them. Even after reporting this to the company Jill & Maria and showing them the pictures, they did not care at all. Their response was the job was complete and I am to pay full price. Seriously. They refuse to say their was any fault on their end. At any given time during this cleaning, I had 3 - 5 adults present who were flabbergasted to see her walk off. They were all expecting a clean home. All are willing to give their statements to the company as well. I had to find a last minute independent cleaner to finish the job. They did amazing and their price was great. No shortcuts or fibbing from them. Merry Maids Jill & Maria refuse to make this right at all even though they stated they did. However my house spoke for itself. See pictures below

Merry Maids have done a consistently good job cleaning our home. We have used them for over five years now and have been very pleased with their cleaning skills, flexibility, and personable staff. Lori has been primarily our representative from Merry Maids, has consistently done a terrific job and we would enthusiastically recommend her and Merry Maids for your home cleaning needs!

Merry Maids was hired to clean a home that had been under construction and needed a move in clean. Requests for cleaning included: Cabinet clean out, Wipe down wood work, window cleaning, bathroom cleaning and any other general cleaning needing done. Only thing left out was the flooring and Master bath if not accessible. First set of maids arrive, they spend 2 hrs doing nothing. I saw them wipe a bit of woodwork down but nothing else. Then they said they were complete and walked off. I took pictures to prove they did not do their job at all. Based on this, I called the company right away to fix this. Jill sent a new maid out on Saturday. The house was empty with the exception of walk thru's, but no contractors or furniture. We walked what needed to be done and what the previous maids did not complete. I gave her direction and she started. I watched her do the windows in my 2 front rooms and some woodwork. She went upstairs for about 10 min so she did 3 bedrooms and 2 full baths in 10 min???? I think not and then came back down to the kitchen to start on the cabinets. There was sticky lining residue in them, however It was never reiterated to me that this is not something they handle. After doing 4 cabinets out of my 11 she pulled me a side and stated that she spoke with her boss Jill and is not to continue with the lining. This would be an additional charge and they would need to reschedule this cleaning at a different time. Her boss Jill had given her direction to finish up her expected cleaning minus the cabinets and then be done. Ok, no problem. However, she just wiped down the outside of the cabinets and left. Never finished any woodwork, windows, bathroom or general cleaning. I saw her clean a total of 5 windows out of my 15. I do have pictures to document all of this as well as time stamps from them. Even after reporting this to the company Jill & Maria and showing them the pictures, they did not care at all. Their response was the job was complete and I am to pay full price. Seriously. They refuse to say their was any fault on their end. At any given time during this cleaning, I had 3 - 5 adults present who were flabbergasted to see her walk off. They were all expecting a clean home. All are willing to give their statements to the company as well. I had to find a last minute independent cleaner to finish the job. They did amazing and their price was great. No shortcuts or fibbing from them. Merry Maids Jill & Maria refuse to make this right at all even though they stated they did. However my house spoke for itself. See pictures below

Merry Maids have done a consistently good job cleaning our home. We have used them for over five years now and have been very pleased with their cleaning skills, flexibility, and personable staff. Lori has been primarily our representative from Merry Maids, has consistently done a terrific job and we would enthusiastically recommend her and Merry Maids for your home cleaning needs!