House Cleaning Services by Amazing Maids in Beaverton, Oregon

Great Service! Ladies always arrive within the arrival window and are kind and courteous. Place is always sparkling after they leave. Thank you!

CUSTOMER BEWARE!!! They don't even deserve the 1-star review, but it was the lowest I could give. I scheduled their services 6 weeks in advance to do a move out clean on an apartment I was vacating. I had done so as a "gift" to myself to alleviate the stress of cleaning the apartment I was moving out of, but instead it was a NIGHTMARE!!! The day before my scheduled date, Amazing Maids left me a confirmation voicemail stating the cleaners would be there the next morning between 8-9am. At 9:15am the day of service, no one had arrived. I called the company and was informed by Beth that one of the maids had called in sick, so the other worker was running late, but she assured me the maid was only 5-10 minutes away from my residence. At 9:30am, the maid still had not arrived so I called Beth back. She said she was unsure why the maid had not arrived at my place yet, and stated she would call her then call me back. At 9:45am I still had not heard anything so I called Beth back again. She said she was unable to reach the maid that was scheduled to clean my apartment and that she had no idea where she was. I asked what I should do since I had other commitments that day and had planned to leave after the maids arrived now 90 minutes late to the arrival time I was given. Beth replied "I don't know what to tell you". I then asked Beth if there was a possibility the maid might just not show up, to which Beth stated she did not know since she wasn't able to reach her. Since I had this scheduled for over 6 weeks, I expected Beth to offer some resolution to the problem, possibly sending over another worker or offering to have someone come later that day. Instead, Beth was extremely rude and demeaning, again repeatedly stating "I don't know what to tell you". I was in tears and asked Beth what I was supposed to do since this had been scheduled for over 6 weeks, so Beth finally offered to have someone come out the following week. I then told Beth that would not work as this was a move-out clean and I had to be out of the apartment the following day. Beth responded in a very rude and uncaring tone that since it was a move-out clean, that even if the maid did show up now, it was too late into my appointment time for them to even provide the services I had requested. At that point, I was so upset and felt nothing would be resolved so I hung up. I was appalled by the lack of professionalism and customer service this company displayed. Through all of this, Beth never even so much as offered an apology for what had transpired and their inability to provide the services I scheduled. DO NOT USE THIS COMPANY!