House Cleaning Services by Air Plus Services in Sumter, South Carolina

Air Plus Service customer service was painstaking, disappointing and to sum it up ...poor at best, as they never followed up with the owner nor the property manager or tenant during this time of repair issues until I finally made a call to American Home Shield AHS 1 week later. Upon which they then notified the tenant that the part would take 7-10 business days to order after she had been awaiting repair for a week already. Additionally, when tenant, owner and property manager reached out to Air Plus Service, there wasn't a way to contact them or leave any information due to their voice mails being full. I strongly advise if your warranty company assign Air Plus Service to you...please request another company, no person should not have a mix up that takes 2.5 weeks to get their HVAC repaired. I eventually had to go out of pocket and have another company correct what A+ Service could not...if you are reading this, the other recommendations on Google paints the picture more vividly...even with the few positive reviews, there are too many well documented negative reviews to overlook the good outcomes.

ZERO STARS. Terrible service and the receptionist acts like she doesn't know what's going on. Our home warranty company contracted them to fix our ac units. The first time they came out and replaced our capacitor, spent 10 minutes or less looking at the system and left without leaving a work order of what they did. Two weeks later our system broke again. This is in July, I might add. We were told it would be 5-7 business days for the compressor to come in why would it take that long?!. I called 5 business days after the service date for an eta and was told it takes 7-10 business days for the part to come in and the receptionist didn't know the status of it, the tech did what?!. We notified her that we have a baby in the house with medical equipment and medicines that spoil at a certain temperature and all she sounded like she didn't really care. Like I said, terrible service

I'm an AHS customer, and have had numerous issues this year. Edison has been kind, polite and very informative. Other than the 3 weeks I had to wait for certain parts to be ordered and come in AND the home office in Sumter is very tough to get a hold of, it was a painless situation. Edison gets 5 stars, the home office gets 3 stars so I gave 4 stars.