House Cleaning Services by B & W Cleaners in Kingsport, Tennessee

On Tuesday of last week I took two blouses of mine to the B&W Cleaners located on Memorial Boulevard just off Center Street to be dry cleaned. I picked them up on Friday was going to wear one on Saturday and it looked like it had been painted on me, it had shrunk. Went back there today to speak to the manager, there is no manager that is on duty. So I spoke to the lady that was working there and I explain to her that my blouse had shrunk. She got very defensive and tried to blame me that I had done something and then she looked at the washing instructions on the the blouse and said it says to wash it. I told her that I brought them in to be dry cleaned not to be laundered that they ruined my blouse and she kept trying to blame me or the manufacturer. So I would be extremely careful taking any clothes over the BW dry cleaners they may not come home to fit.

My vintage 1950s dress I was to wear in a wedding was ruined here. My husband took it in for cleaning and the lady at the front read the tag and said since it was dry clean only, it would be fine. My husband signed a release stating B&W isn't liable, and I understand things happen. However, the manner in which it happened was unacceptable. My husband had to call to find out it was ready. I picked it up. The woman was short with me and relatively rude as she had been to my husband. So, I left quickly, only to find the cap sleeves on the dress stripped of their beading upon my return home. A ball of beads had been placed back inside the dress so as not to be readily visible. I was horrified as I was supposed to wear it the next day! We could have been notified of what had happened or treated better in the situation. I essentially paid to have my dress ruined and I will NEVER go here again! You would be ill advised to go here either.