House Cleaning Services by Work Busters Inc in Azle, Texas

The cleaning girls are wonderful, very personable and polite. However, the owner is something else. For the most part, my house was cleaned very well, but a couple of times they would miss this or that, no big deal. However, on one occasion, they did a poor job, the toilets were not cleaned, the kitchen sink was not scrubbed and there were still crumbs all over my dining floor, in addition to some other issues. I sent an e-mail to the owner. I did not hear from her, so I had to call her. She informed me that during their meeting they discussed my concerns and decided that they are not responsible for the house being kept clean after they leave for the day. I was insulted that they attempted to place blame on my daughter and grandson who were actually not home that day and out of town the previous cleaning. She did not offer to make it right, return my money or even give me a discount, she just blew me off. Fast forward a couple of weeks and I made the mistake of leaving the house the without leaving a check on the table. They skipped me and would not clean my house. When I called the owner Stacey, she didn't not care that I was a good paying customer, she didn't extend credit. I was shocked as I already had a check in an envelope to mail to her. Needless to say, the relationship went down hill from there and I no longer use this cleaning service. I have requested paid receipts and also a refund of my money for the time they poorly cleaned my house, which have both been refused. Apparently the "owner" believes that since she has been in business for over 20 years and still does things the same way that the customer and good customer service doesn't matter.

The revolving door of trainees. I worked there 7 months and it's not the job, it's the owner, she's hard to get a meeting with, over works and under pays her staff and constantly says she cares but if she actually cares about her employees, then she would take care of them and care about their situation.