House Cleaning Services by Lapels Dry Cleaning in Katy, Texas

Dropped off a couple of pairs of jeans at 6:00 on Friday and needed them back with heavy starch by noon Saturday. They had them ready for me at 11:30, and even gave me a courtesy cal to let me know they were ready. Great customer service and went above and beyond to take care of me.

Dropped off clothes on Monday. Came Friday afternoon to pick them up and was told the credit card machine was down and she asked me to come back later. Went back at 6:50, 10 min before closing and asked if CC machine was back up. Different employee told me it was never down. She took my slip and card and came back out to tell me she couldn't process because she had closed the register. I said “you close the register before the store closes?” She says “I was counting.” Can't wait to get my clothes back on my third attempt hopefully and NEVER do business here again! First and last experience!

I would not recommend this place! I took my 350 comforter in and they permanently stained it with black ink! I brought it home and was excited to have a clean comforter. BUT as I am doing my bed that's when I noticed all the ink stains through out the comforter. I took it back right away! I tell the lady in the front what I seen and she goes to the back to talk to the owner Komal Patel and I can hear her saying "that it's impossible for that to happen" I understand mistakes happen but they couldn't admit it. I asked for my money back but they insisted to clean it off. So I gave them the benefit of the doubt and let them keep it. I was told they would have it ready by the next day and that they will call me. Next day comes & I did not receive a call....then another whole day goes by and still no call. So I call them 5 times 10 min before closing time and they did not answer any of my calls. I drive there and the owner is casually talking on the phone! She told me she inspected the comforter and that the ink stains were gone. I come home and the ink stains are still there! Not as noticeable as they were at first but noticeably enough! Not a good experience. 0 stars.

Great job cleaning and fast service!

I will never go there again! They not nice and i was supposed to get my clothes by Friday but when i get there, it was closed and when i went back there again next tuesday, my clothes wasn't ready yet and i didn't hear from them at all. I wasted my time 2 times and i went back there again anotherday, they didn't even say sorry!!