House Cleaning Services by Victorias Janitorial Services LLC in Pasadena, Texas

Great service in and out at appropaappr times and come home to a clean house.

I have had the services for several years. However lately, maids show up late, early or not at all. Cleaning was "okay". Another issue is that we usually get different maids each visit so we have to repeat and explain specifics of our cleaning in our home, we have dogs that need to be contained, etc. One time, the maids vacuum did not work and they asked to use ours with an attitude of us being obligated. Another time there was difficulty in communication and the one maid very directly told me that I need to learn Spanish. Another incident was when I was questioned if I sweep or not. Really seriously. Sending over maids who speak next to no English! The final straw was when one of the maids broke a 40 coffee pot. I called and was told that it would be replaced or refunded. After over a month of waiting with every excuse possible, I have yet to receive a check as refund for property they damaged. Be careful of these unprofessional, unethical and dishonest people who own this business!

Horrible customer service. Do not use this company if you need reliable service. Scheduled an appointment for 3pm and no one called or ever arrived. I called the office to get an update several times and the person said she would follow up, but never did. Then they didn't answer the phone. TRASH SERVICE!