House Cleaning Services by SERVPRO of Helotes and Leon Springs in San Antonio, Texas

I called ServPro twice within the last week & have yet to receive even a courtesy call back from them. My initial call was answered by a young lady who was very pleasant, understood my concern and asked me to send pictures of an area in my master bathroom that may be mildew or mold. I immediately sent pictures. I also told her that the telephone number on their website was incorrect and it took me a little while to track down a good number for them. Twenty-four hours later, without hearing from them, I called back and spoke to a different young lady who was also very pleasant and already knew about my concern. She said she would tell the Director of Operations or a title something like that and would ask him to call me. That was eight days ago and I'm still waiting to hear from them. My wife asked me what I was going to do and I told her if I couldn't trust them to do something as simple as return a phone call or get the number right on their website, how could I trust them with what could possibly be a costly project in my home not just a house. Bottom Line - I hired someone else.

Wonderful professional experience - honest and very helpful!! Thanks so much!!

Engel was awesome. Great service!! I am amazed at how knowledgeable he and his team were in drying out my home. My daughter flushed her stuffed mermaid down the toilet on the second story of my house. Servpro kept my ceilings from falling and completely dried out my home. Thank you!!