House Cleaning Services by The Cleaning Authority – San Antonio in San Antonio, Texas

My fianc and I have had Cleaning Authority come to our house a couple of times and they've been been excellent every time! We have a few cats and dogs and Heidi and Emily in specific have done a great job cleaning while keeping an eye out for them. Overall I couldn't be happier with the service.

Hit or miss.....depends on your “team”. Today was definitely a miss, and right before my Thanksgiving get-together ....kitchen sink not cleaned I wish I could post a photo, main area rug not vacuumed, and floors sticky. They always offer to come out and fix the situation but that ends up being more of a hassle - things should be done correctly the first time. I will be asking for a team switch as my “Team 1” is no longer the same women as the original “Team 1”. One other issue is that you can never directly call the manager or anyone who physically works on your house, you have to go though a call center that sends the manager a message - then you have to wait for a call back, hoping that you are available to take the call. when it's convenient for them. Update: The owner has addressed the issue well: they did not charge me for today's clean and they have agreed to switch my team to a more experienced one. I think this was appropriate and good business practice.

Team 7, Heather and Destiny do a great job. For the last couple of months due to unforeseen circumstances Heather and Destiny were not the team sent and attention to detail was not a priority, even when I pointed it out to the ones sent in their place. So today I have my original Team 7, Heather and Destiny and am looking forward to a thorough job once again. So five stars for Heather and Destiny. Happy to have you back.