Westbank Dry Cleaning - The Village at Westlake Ratings
About Westbank Dry Cleaning - The Village at Westlake
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Westbank Dry Cleaning - The Village at Westlake Working Hours & Phone & Addresses
Address: | 701 S Capital of Texas Hwy, West Lake Hills, TX 78746, United States | |
Phone: | 15123068886 | |
Website: | https://westbankdrycleaning.com | |
Department's Webpage: | https://westbankdrycleaning.com/ | |
Working Hours: | Sunday: Closed Monday: 8AM-4PM Tuesday: 8AM-4PM Wednesday: 8AM-4PM Thursday: 8AM-4PM Friday: 8AM-4PM Saturday: 9AM-1PM |
Latest Testimonials | |
Maddie Boreani | I recently had an extremely unfortunate experience at the Village at Westlake location. I brought in a barely worn Kobi Halperin outfit to be cleaned after reading several reviews online. I was assured that my clothing would be given the utmost care and delivered out on a hanger due to the extensive hand beading and embellishment. The woman behind the counter told me that there was a small chance that one of the rhinestones on the sweater may possibly come off, but that it was unlikely and that it would be a risk at any cleaners. I told her that if they weren't confident that they would be able to clean it without damage to just leave it untouched, and I decided to leave my clothes there. I came back two days later and my pants not only looked as if they hadn't been cleaned at all, they looked as if they had been thrown through a wood chipper. The studded sides of the tuxedo pants were completely shredded and hanging off the sides of the pants, and the sweater was missing multiple rhinestones with no explanation. I was completely stunned. The woman tried to tell me that the pants were already damaged and dismissed my concerns although that was absolutely untrue. I've only worn them twice before. I asked if they could be repaired right then and she explained they didn't do that. I immediately took them back to Neiman Marcus where I had to pay 70 to get them partially repaired. I took my receipt back to Westbank and asked to be reimbursed for the damages at the very least. The original cost of the outfit was 996! They told me there was nothing they could do because they “warned me of the risks”. A possible rhinestone coming off and doing irreparable damage to my outfit is hardly the same thing. I am extremely disappointed in the lack of competency and regard for people's expensive clothing at this establishment. For a website that raves about “wedding gown preservation”, “each garment hand finished”, and “special requests at no extra charge” I would expect a higher level of care and service. A reputable establishment would have tried to rectify the situation, and Westbank Dry Cleaning did absolutely nothing. |
Jeff Lyons | Brought in two very large table cloths to be dry cleaned, not their normal job but they turned it around next day, sent me a text when it was ready to be picked up, which was ahead of schedule. Impressive. |
Tony Forte | One of my shirts was destroyed. The gentleman let me know immediately when I came in to pick up. They gave new a 100 credit for my shirt to use. Mistakes happen. What a business does dealing with them is what matters. They did a great job. |