House Cleaning Services by ServiceMaster of Wichita Falls in Wichita Falls, Texas

We have been using ServiceMaster for Janitorial service for almost 3 years now and have been very happy with their service. Our office always looks great. They have also come out more than once for water leak issues and have always had a quick response and got the issues taken care of for us.

Service Master was hired by my insurance company USAA. The only thing they did at my home was tear out a 2 foot closet wall analyze my floors in the living room and hallway and then hired a sister abatement company to remove the asbestos glue From my floors in the living room in the hallway. When the abatement was done a chemical was used which is called Safeguard odorless mastic remover. The mastic remover adhered to my living room floor so it was holding in moisture to which my flooring company could not put my floors down. After some research on my part they remove or caused a barrier between the concrete in the moisture from under the house and would not release the moisture into the air. I called Service Master And their parent company out of Abilene along with the manufacturer of the floor cleaner we were told that once the abatement is done the floors have to be cleaned or it forms a barrier so that the moisture will not come out of the foundation. Service Master kept putting it off on the flooring company To do the cleaning of the floor which the flooring companies do not do so basically it was a passing of the buck to which I hired another local flooring company to install my flooring. I will be letting my insurance company USAA know not to hire Service Master for any abatement issues

Everyone that came to the house was friendly and knowledgeable. They did good work. However the supervisor that I spoke with on the phone Beth didn't show up when originally scheduled and only sent someone to the house after i called asking where they were. I then called Beth again after the work was done to ask a question and she said she'd call me back she never did I got the bill in the mail 4 days later.