House Cleaning Services by A’ La Carte Clean in Virginia Beach, Virginia

We used A'La Carte Clean for a deep clean move out/military clean. Jenna and her crew did a thorough and fantastic job. The owner, Julie, responded quickly to my calls and emails. She was also proactive and asked for the move out requirements. The cleaners came when they stated they would and let me know when the work was completed. I would use them again.

I've used this company for about a year and a half or so. They were ok in the beginning and actually spent time in the house doing things right--but things just went down hill. Broken items, bad cleaning or no cleaning. I have a fairly large home and was concerned at how little time they were actually in my house 'cleaning'. I realize that no one is going to clean the way I do but I did expect some basic things....like cleaning the sink back splash see pix of tissue wiped along the surface--yuck! We are not there most of the time to monitor it so we installed a camera. Seems like their average time from arrival to departure was about 25 minutes. There is no way they could clean my house in that amount of time. We also noticed that they were rolling their vacuum cleaner along the driveway picking up dirt and sand in the wheels--which explains the mystery scratches all over my wood floors. Some of the things that really made me mad were the broken items just left with no apology, note or explanation, floors just cleaned in the middle with dirt and dust clearly visible in the corners, marks all over the baseboards, broken toe boards, etc. A number of personal items have also been broken, such as a one of a kind glass sculpture that was commissioned for my birthday--irreplaceable. Julie seems like a nice person but the service is NOT worth the hundreds of dollars we were paying her each month for cleaning.