House Cleaning Services by Smokey Point Cleaner in Arlington, Washington

I have been doing business with this dry cleaner for 5 years and never had a issue, I needed a dress altered for a wedding the owner said she could do it. The dress was a cut to order custom brides maids dress brand new never worn!!! She chalked the bottom of the dress where it was going to me hemmed. I came to pick up the dress and she proceeded to tell me and show me stains all over the dress saying it was food stains??? Like I said it was brand new never worn custom dress, I told her there was no stains on the dress when I brought it in and if there had been she would of noticed them when she was chalking the bottom of the dress she is a dry cleaner they are suppose to notice stains??? Where she chalked the bottom of he dress she could not get the chalk out so there were stains all along the heam of the dress!!! But would not admit to any of the others??? She made me call the store where I bought the dress to make sure it was never returned, so I did had it on speaker and they said they do not sell that dress in the store it is custom cut to order!!! Then ther other owner her husband came over and started screaming in my face saying it was already stained when I brought it in!!!! I have never had a man scream at me like he did, At that point I got really upset and started crying and said I wanted my husbands clothes and I was never coming back, I paid for my husband dry cleaning but I would not pay for the dress!!!! She said fine and I left, she proceeded to call the police on me, the police were really helpful and said there was nothing they were going to do. Don't do business with These people the worst customer service, if they would of apologized and offered to discount the dress I would of had no problem with that, I had been a loyal customer for 5 years saw them twice a week!!!!

I took in a little girl's fancy dress to be dry cleaned. I had to pay before cleaning. When I picked it up they said they couldn't clean it because the decoration would come off so they had washed it, without my permissioncould've called me, and didn't get it clean. When I took it in they should've told me it couldn't be dry cleaned. I could have washed & pressed it myself and done a better job! Terrible business! I'd give it 0 stars if I could! Don't go there!