House Cleaning Services by Friendly Family Maids in Lakewood, Washington

Incredibly disappointed in the lack of services received. After posting that I was seeking move out cleaning services, Amy responded with a copy of their business card. In doing due diligence I checked the website listed thereon. Their website states that they provide comprehensive move out cleans, but didn't go into detail. Since comprehensive literally means everything, I took them at their own word. I met with her and quickly showed her the three rooms to be cleaned for our move out. The kitchen, the bath, and the laundry. I specified not to bother with the blinds as they were being replaced, and not to worry about the walls in the bathroom due to poor paint quality. None of the kitchen cabinet interiors were wiped down, the kitchen windows were not cleaned, there was still dirt on the floor in each room, cobwebs in the laundry, the bathroom drawers were untouched... on and on. I gave Amy a list of the items not cleaned properly and have received literally nothing but excuses shifting the blame and a half hearted "I'm sorry you're upset". No attempt to rectify the problems, and so much for their "100 money back guarantee." So now I'm out not only the cost of her "services" but will have to pay additional rent while I finish the job I paid her to do. I returned the day after and spent an hour finishing the job. While there I noticed that in addition to the photos attached, she also had not cleaned the drawer in the oven AT ALL, and I wish I had taken a picture of it as well. She's turned off her Facebook page reviews in an attempt to quiet me, I assume, so caveat emptor, give your business to someone who stands by their work, NOT Friendly Family Maids!

Very detailed Amy and her team showed up on time fully prepared and did the job correctly as she was supposed to I would definitely be hiring her for future projects. She did 2 standard cleanings and she did three move out cleanings and deep cleaning and she did an awesome job.

Very good cleaners! Great prices

Incredibly disappointed in the lack of services received. After posting that I was seeking move out cleaning services, Amy responded with a copy of their business card. In doing due diligence I checked the website listed thereon. Their website states that they provide comprehensive move out cleans, but didn't go into detail. Since comprehensive literally means everything, I took them at their own word. I met with her and quickly showed her the three rooms to be cleaned for our move out. The kitchen, the bath, and the laundry. I specified not to bother with the blinds as they were being replaced, and not to worry about the walls in the bathroom due to poor paint quality. None of the kitchen cabinet interiors were wiped down, the kitchen windows were not cleaned, there was still dirt on the floor in each room, cobwebs in the laundry, the bathroom drawers were untouched... on and on. I gave Amy a list of the items not cleaned properly and have received literally nothing but excuses shifting the blame and a half hearted "I'm sorry you're upset". No attempt to rectify the problems, and so much for their "100 money back guarantee." So now I'm out not only the cost of her "services" but will have to pay additional rent while I finish the job I paid her to do. I returned the day after and spent an hour finishing the job. While there I noticed that in addition to the photos attached, she also had not cleaned the drawer in the oven AT ALL, and I wish I had taken a picture of it as well. She's turned off her Facebook page reviews in an attempt to quiet me, I assume, so caveat emptor, give your business to someone who stands by their work, NOT Friendly Family Maids!

Very detailed Amy and her team showed up on time fully prepared and did the job correctly as she was supposed to I would definitely be hiring her for future projects. She did 2 standard cleanings and she did three move out cleanings and deep cleaning and she did an awesome job.

Very good cleaners! Great prices