House Cleaning Services by The Cleaning Authority – Tacoma in Tacoma, Washington

My mother had her house cleaned recently and she was extremely pleased. I live with her and happened to be home when the cleaners first arrived ..on time, which was great. My mom & I were both impressed by the team ..especially Joe who was very professional and polite.

I feel bad that often the only time we review things is when things are not going well, but after about a year of using The Cleaning Authority Tacoma I wish I could give a higher rating. I did sometimes have teams who did a great job and who I would give 5 stars, and other times, more of a 3 star not emptying the trashes, or leaving dirty rags on the floor or unscrubbed cleansers in the sink etc. having to clean after they left but I am giving them a 1 star rating because when I tried to get back a team who I really liked, Kim at TCA Tacoma said I was "popping off" and said they would be severing ways with me. I was silent on the phone for a bit because I have just never had anyone treat me like that before. After tying to explain that I had switched days in hopes of getting a team I liked because I had switched one day and had an awesome team and was trying to get them back she said they wouldn't be working with me anymore and actually hung up on me. I am not from WA state, but is this a normal thing here? My husband is deployed and I work from home at night to be able to pay for house cleaning, it really helps me out a lot, and I am just in shock to be dropped as a client.

Just called and they apparently don't service all of Tacoma. Just certain zip codes and not 98418. Would love to know what zip codes they do service north side only?