House Cleaning Services by Home Cleaning Service in Lake Geneva, Wisconsin

We use Home Cleaning Service on a regular basis. I think the girls do a very good job and within a reasonable time. They are always on time, polite and ask 1 was everything OK last time, 2 is there anything special or different I need today. They leave the house clean, fresh and smelling great!

My floors were scuffed, my counters were stained and I was insulted by the owner Stephanie. There were two people there for two hours. I paid them 110 and all they did was vacuum, poorly, and wipe off counters and the bathroom. I needed to sweep and vacuum again, there were cobwebs in the corners and the cabinets were not wiped down. I paid for a move out cleaning of a two bedroom one bath apartment. My wood floors were marked with thick black scuffs throughout and the countertops were stained with large blue and red spots. When I brought this up Stephanie suggested that my house was so dirty that I probably just didn't notice the large stains before. The house was empty besides a few boxes, paper blinds and balloons, which Stephanie referred to as disgusting garbage. Stephanie called my house disgusting and garbage filled multiple times, she was extremely condescending and unprofessional. She did not offer to come back or give me a refund and kept insisting that the stains were already there and I must not have noticed them before. They threw the garbage bags in my yard where I found them blowing around when I returned. I am a mother and a college student. I was looking for a little help in my busy life and was extremely disappointed and offended by this company and specifically the owner Stephanie. I feel like I was robbed.